How We Handle Your Personal Information
At VillageCheese, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or purchase our artisanal cheeses from our Anand workshop.
We follow strict standards to keep your information safe
Compliance and Data Protection
Our Commitment to Data Security
VillageCheese operates under strict data protection standards. We are committed to maintaining the confidentiality, integrity, and availability of your personal information in accordance with applicable Indian data protection laws and international best practices.
Secure Data Storage
All personal information is stored using industry-standard encryption and security measures.
Regular Audits
We conduct regular security audits to ensure our systems remain protected against threats.
Access Controls
Only authorized personnel have access to your personal information on a need-to-know basis.
Legal Framework and Regulations
Our privacy practices comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, along with other applicable Indian privacy laws.
- Information Technology Act, 2000 compliance
- FSSAI guidelines for food business operators
- Consumer Protection Act, 2019 adherence
- Regular compliance reviews and updates
What information we collect and how we use it
Data Collection and Usage
Information We Collect From You
When you visit our website or place an order for our artisanal cheeses, we may collect the following types of information:
Personal Information
- Name and contact details
- Delivery address in Anand and surrounding areas
- Phone number for order confirmations
- Email address for receipts and updates
Order Information
- Cheese preferences and quantities
- Delivery preferences and timing
- Payment information (processed securely)
- Order history and feedback
Website Usage
- Pages visited and time spent
- Browser type and device information
- IP address for security purposes
- Cookies for improved user experience
How We Use Your Information
Your personal information helps us provide better service and maintain the quality standards that VillageCheese is known for in Gujarat's artisanal cheese community.
Order Processing
Process your cheese orders and ensure timely delivery to your location in Anand.
Customer Service
Provide support and respond to your inquiries about our products and services.
Communication
Send order confirmations, delivery updates, and occasional product information.
Improvement
Analyze usage patterns to improve our website and cheese production processes.
We believe in being open about our practices
Transparency and Accountability
Our Data Sharing Practices
VillageCheese is committed to transparency in how we handle your personal information. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Service Providers
We may share information with trusted delivery partners and payment processors to fulfill your orders. These partners are bound by strict confidentiality agreements.
- Local delivery services in Anand
- Payment processing companies
- Website hosting providers
Legal Requirements
We may disclose information when required by law, court order, or government regulation, including food safety compliance requirements.
- FSSAI compliance reporting
- Tax and regulatory requirements
- Legal proceedings and investigations
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Here's our retention policy:
Order History
We keep order records for customer service and quality tracking purposes.
Marketing Communications
Contact information for promotional materials, unless you unsubscribe.
Financial Records
Transaction records as required by Indian tax and accounting laws.
You have control over your personal information
User Rights and Choices
Your Privacy Rights
As a VillageCheese customer, you have several rights regarding your personal information. We make it easy for you to exercise these rights.
Access Your Data
Request a copy of all personal information we have about you.
Update Information
Correct any inaccurate or outdated personal information.
Delete Data
Request deletion of your personal information (subject to legal requirements).
Opt Out
Unsubscribe from marketing communications while keeping essential service messages.
How to Exercise Your Rights
Contacting us is simple and straightforward. Our team in Anand is ready to help you with any privacy-related requests.