VillageCheese Website Usage Rules & Customer Agreement
Welcome to VillageCheese! These terms and conditions outline the rules and regulations for using our website and purchasing our artisanal cheeses. By accessing our services, you agree to these terms.
We operate under strict legal and regulatory standards
Legal Compliance and Regulations
Our Business License and Certifications
VillageCheese operates as a registered food business under Indian law. We maintain all required licenses and certifications to ensure the highest standards of food safety and quality in our Anand workshop.
FSSAI License
License Number: 344565487648IN
Valid until: December 31, 2035
GST Registration
Registration Number: 24ABCDE1234F1Z5
Registered in Gujarat State
Organic Certification
Certified by Gujarat Organic Certification Agency
Annual renewal required
Applicable Laws and Regulations
Our operations are governed by various Indian laws and regulations that ensure food safety, consumer protection, and business compliance.
- Food Safety and Standards Act, 2006
- Consumer Protection Act, 2019
- Information Technology Act, 2000
- Gujarat State Food Safety Regulations
- Goods and Services Tax (GST) Act, 2017
Your responsibilities when using our services
User Responsibilities
Accurate Information and Account Security
When placing orders for our artisanal cheeses, you are responsible for providing accurate information and maintaining the security of your account.
Provide Accurate Details
Ensure all personal information, delivery addresses, and contact details are correct and up-to-date.
- Correct name and phone number
- Accurate delivery address in Anand area
- Valid email address for confirmations
Account Security
Keep your account credentials secure and notify us immediately of any unauthorized access.
- Use strong, unique passwords
- Don't share account details
- Log out from shared devices
Communication Preferences
Manage your communication preferences and respond to delivery confirmations promptly.
- Keep phone accessible for delivery calls
- Check email for order updates
- Update preferences as needed
Product Usage and Safety Guidelines
Our cheeses are made using traditional methods and fresh ingredients. Following proper storage and usage guidelines ensures you enjoy the best quality and safety.
Storage Instructions
Proper storage is essential for maintaining cheese quality and safety.
- Refrigerate immediately upon delivery
- Store in original packaging or airtight containers
- Consume fresh cheeses within 3-4 days
- Check expiration dates before consumption
Quality Assurance
We guarantee the quality of our products when handled properly.
- Inspect products upon delivery
- Report quality issues within 24 hours
- Follow recommended storage temperatures
- Handle with clean hands and utensils
How we handle disputes and legal matters
Dispute Resolution and Governing Law
Resolving Issues Amicably
At VillageCheese, we believe in resolving customer concerns through direct communication and fair solutions. Most issues can be resolved quickly through our customer service team.
Contact Customer Service
Reach out to our team in Anand for immediate assistance with any concerns or issues.
- Phone: +91 98212 87744
- Email: contact@villagecheese.com
- In-person: Visit our Anand workshop
Documentation and Review
We'll review your concern and provide a response within 48 hours of receiving your complaint.
- Order details and photos if applicable
- Description of the issue
- Preferred resolution outcome
Resolution and Follow-up
We'll work with you to find a fair solution and ensure your satisfaction with our service.
- Refund or replacement options
- Quality improvement measures
- Follow-up to ensure satisfaction
Governing Law and Jurisdiction
These terms and conditions are governed by Indian law, specifically the laws of the State of Gujarat. Any disputes will be subject to the jurisdiction of the courts in Anand, Gujarat.
Applicable Law
Indian Contract Act, 1872
Consumer Protection Act, 2019
Gujarat State Commercial Courts Act
Court Jurisdiction
District Court, Anand
Gujarat High Court (Appeals)
Supreme Court of India (Final Appeals)
Get in touch with our team for any questions or concerns
Contact Information
Our Team is Here to Help
The VillageCheese team in Anand is committed to providing excellent customer service. Whether you have questions about our products, need help with an order, or want to discuss these terms, we're here to assist you.
Phone Support
Monday to Friday: 9 AM - 6 PM
Saturday: 9 AM - 4 PM
Closed on Sundays and public holidays
Email Support
General inquiries and support
contact@villagecheese.com
Legal and compliance matters
Visit Our Workshop
VillageCheese Workshop
Walk-ins welcome during business hours
Support
FAQ and customer support
Available 24/7 online
Business Hours and Availability
Our cheese workshop operates on a regular schedule to ensure fresh production and reliable service to our customers in Anand and surrounding areas.
Production Schedule
- Monday to Friday: 8:00 AM - 6:00 PM
- Saturday: 8:00 AM - 4:00 PM
- Sunday: Closed
- Public Holidays: Closed
Customer Service
- Phone Support: 9:00 AM - 6:00 PM (Mon-Fri)
- Email Support: 24/7 (Response within 48 hours)
- Workshop Visits: During production hours
- Emergency Contact: Available for urgent issues